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Client: Aged and Disability Care Provider

Industry: Aged and Disability Care

Key Services: Workplace Health and Safety (WHS) Compliance, Safety Protocols, Employee Engagement, Organisational Communication

Tools Implemented: WHS Policies, Safety Protocols, Employee Engagement Strategies

Key Results

• Task Completion Rate Improvement: 60%

• Regulatory Compliance: 100%

• Employee Satisfaction Increase: 70%
• ROI Recovery Time: 12 months

Client Background

An aged and disability care home contacted Infinikey Solutions after receiving several non-compliance issues from WorkSafe Australia. The facility lacked proper workplace health and safety (WHS) protocols, creating risks for staff and residents. The management faced immediate legal consequences and a potential public relations crisis if they failed to resolve the issues quickly. The client needed expert intervention to establish compliance, implement effective WHS policies, and improve organisational communication.

Challenges

The facility operated with significant gaps in its safety protocols, which exposed employees and residents to health and safety hazards. The absence of a formal employee engagement process created a lack of input from staff on matters that directly impacted their roles and resident safety. Additionally, without clear guidelines for handling situations where resident care needs exceeded the facility's capabilities, the care home struggled to maintain quality service and ensure safety for everyone.

Solutions Delivered by Infinikey Solutions

Overhaul of WHS Policies

Infinikey Solutions began by analysing the existing safety practices and policies. Our team then completed an overhaul to align the care home's WHS procedures with national standards.

• New Safety Protocols: We introduced comprehensive protocols to address identified risks and hazards, providing a robust framework for staff to follow.
• Mandatory Compliance Measures: We established mandatory training and adherence requirements for all staff to ensure consistent implementation of the new guidelines.

Employee Engagement and Consultation Policy

To leverage staff input, Infinikey introduced an Employee Consultation Policy that actively involved employees in decision-making processes related to safety and care standards.

• Structured Engagement: We implemented regular meetings and forums for employee feedback, which bridged communication gaps between management and frontline workers.
• Improved Communication: The policy increased transparency and collaboration, fostering a culture of shared responsibility and teamwork.

Resident Safety and Eviction Guidelines

We created a clear eviction policy to manage cases where the facility could no longer meet a resident's needs safely.

• Resident Transfer Protocols: We established detailed guidelines to manage resident transfers safely and ethically, prioritising staff and resident well-being.
• Legal and Ethical Safeguards: Our team provided clear frameworks to ensure all actions complied with regulations, which reduced the care home's liability risk.

Continuous Improvement through Regular Audits

To sustain the changes, Infinikey recommended periodic audits and policy reviews.

• Ongoing Compliance Reviews: We scheduled regular assessments to verify compliance with evolving regulations and proactively address emerging risks.
• Risk Mitigation and Adaptation: We embedded a continuous improvement model into daily operations, allowing for quick adjustments when necessary.

Results and Impact

Within 12 months of implementing these targeted solutions, the aged and disability care home experienced remarkable improvements in both operational safety and compliance:

• Achieved 100% compliance with WHS Australia standards, which mitigated legal risks and significantly enhanced the facility's safety.
• Employee satisfaction increased by 70%, driven by transparent communication channels and an inclusive approach to decision-making.
• Task completion rates improved by 60% due to the clarity of structured safety protocols and a more organised workflow.
• The risk mitigation strategies gave the management a clear roadmap for preventing and handling potential safety incidents, which increased operational confidence.

Client Testimonial

"The expertise and commitment demonstrated by Infinikey Solutions transformed our facility. They helped us meet our compliance requirements and boosted employee morale and satisfaction. With a safer environment and clear policies, we feel confident in delivering the highest quality of care." — Sarah Williams, Director, Aged and Disability Care Home.